Orders placed before 2pm eastern are processed same day. Orders placed after 2pm eastern are processed next day. Orders are processed Monday through Friday and are sent USPS or UPS unless otherwise specified.

Yes, changes can be made if the order hasn’t entered processing. Call or email our support at 502-398-6446. If a message is received, make sur e include your order number and a contact phone number with your request.

Yes, but international shipping must be coordinated through our support line at 502-398-6446. If our lines are tied up, please leave a detailed message and included a call back number or email address.

Yes, all credit card information is secure through Authorize.net and is not stored. Credit card information cannot be used or viewed by ProPlayersStore staff at any time.

Please see the full return policy on our "Returns & Exchanges" page.

Shipping and Return Policy – Pro Players Store

Refunds are processed within 48 hours of returned goods or agreed upon refund. It can take time for your bank or credit card to record and show the refund. We are not responsible for delays with your bank but are happy to work with you to make sure your refund is not delayed by ProPlayersStore.com.